GMP Publications - Code of Federal Regulation Handbooks by the FDA

Guarantee and Return Policy

Return Policy - Product Restrictions

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Non custom publications returns will have a 25% restocking fee and can be exchanged or refunded with a within 30 days of purchase.

Custom publications or custom logo orders are made-to-order specifically for you, so we cannot accept returns. Custom orders are final.

Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a clear description of the damage or defect in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to GMP Publications for inspection before a determination can be made as to the state of the product.

GMP Publications can provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a GMP representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Customer Care at 856-810-7331
Monday - Friday: 8:30 AM. - 5:00 PM EST

Ship to:
GMP Publications Inc.
4 Linda Lane
Unit B
Southampton, NJ 08088

Satisfaction Guarantee / Terms and Conditions
If you aren't fully satisfied with your printed publication, we will either reprint it or provide a refund, with the following terms and conditions:

This guarantee does not apply to errors in customer supplied digital files including low-resolution graphics, improper file format, page layout, missing fonts, or corrections not requested in writing. Proofing is your responsibility on all printing. You are 100% responsible for the accuracy of your proof. Please check your proof carefully!

Your order will be to “pleasing color” printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to color matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the color/density of your personal printer or monitor. Such variations will be considered acceptable. A hard copy proof will provide a more accurate depiction of your final product. This maybe requested at a fee of $35 per proof.

We will reprint orders damaged or lost by UPS or FedEx. We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order. This guarantee is limited to reprint of the original order quantity. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. GMP Publications Inc. is not liable for U.S. Postal Service, UPS, FedEx or other carrier’s delivery errors, including loss or delay, and will not refund shipping and handling costs.

If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, email or call 856-810-7331 within 30 days of receipt of your order. Return instructions will be provided. Upon receipt of returned merchandise, GMP Publications Inc. will reprint the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.

You may cancel your order anytime prior to approving your proof without incurring any charges.

© 2011 GMP Publications, Inc. All content of this handbook including but not limited to its text, graphics, images, design, icons, and other copyrightable elements, including the selection, presentation, ordering and arrangement herein are the exclusive property of GMP Publications, Inc. Photocopying or reproducing this book in any form without the written permission of GMP Publications, Inc. is a violation of Federal copyright law and is strictly prohibited. GMP makes no claim to original U.S. government works which may appear in this handbook. GMP Publications, Inc. (“GMP”) provides this handbook as a compliance tool and does not provide legal advice. Federal regulations and directives are periodically updated, and revised regulations and directives may supersede those set forth in this handbook; GMP cannot guarantee the accuracy or completeness of the contents of this handbook.

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